Message will be printed on the packing slip.
Our premium signature box is magnetized & collapsible. Box color is auto-selected based on order size & will ship in non-branded boxes. (Your secret is safe!)
We want you to experience a new level of comfort with
Tommy John! We know it's hard for you to experience our
product without trying it on. For that reason, we've created
our "Best Pair You'll Ever Wear or It's Free" Guarantee.
If you're uncomfortable for any reason with your first pair of
Tommy John*, you can keep it. Just let us know whether
you'd like a refund for the undergarment or an exchange to
get you something more comfortable.
US orders* totaling $75+ (before shipping) receive FREE standard shipping. For all other shipping information please see our:
Domestic Shipping Rates
International Shipping Rates
All orders will ship within two business days, except during holiday periods. Please allow up to 24 hours after your receive your shipment notification email for tracking information to appear on the mail carrier website. Order Total includes product costs and all discounts and credits before shipping fees.
*Continental US only
We require that you contact us before sending anything back for a refund or an exchange. Please e-mail firstname.lastname@example.org or call us at 800-708-3490 with your order number.
Returns / Exchanges must be made within 30 days of the delivery of your purchase.
All items must be in unworn condition with hangtags attached and in original packaging. For the good of all our customers, we cannot accept back products that have been worn.
For any authorized return or exchange, we’ll cover the return shipping for packages being shipped from the lower 48 states. You'll get a prepaid label from our Support Team by email once you contact us.
Read more about our Return and Exchange Policy