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Shipping

Returns & Exchanges


Shipping

Tommy John will make reasonable efforts to ensure that orders will ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order (“Shipment Confirmation Email”) for tracking information to appear on the mail carrier website. The Order Total stated on the Shipment Confirmation Email includes product costs and all discounts and credits before shipping fees.

Domestic Delivery

Shipping rates for deliveries within the continental United States are as follows.

From time to time, the Site may display certain offers or promotions such as free shipping. Please note that such promotions are subject to terms and conditions that will be provided when such offers are available on the Site and that in all instances, free shipping promotions are valid only within the Continental United States.

U.S. Standard (delivery within 3 days after shipping)

Order Total (Before Shipping) Ship Rate
$0.00 - $49.99 $6.95
$50.00+ Free

Hawaii & Alaska Standard (delivery 5 – 7 days after shipping) 

Order Total (Before Shipping) Ship Rate
$0.00 - $99.99 $12.95
$100.00+ Free

2 Day Express (delivery up to 2 days after shipping) 

Order Total (Before Shipping) Ship Rate
$0.00 - $199.99 $14.95
$200.00+ Free

Overnight (delivery next business day after shipping)

Order Total (Before Shipping) Ship Rate
$0.00 - $299.99 $19.95
$300.00+ Free

Australia, Canada and United Kingdom (2 - 3 days after shipping) 

Order Total (Before Shipping) Ship Rate
$0.00 - $149.99 $14.95
$150.00+ Free

International Delivery (delivery time varies)

Order Total (Before Shipping) Ship Rate
$0.00 - $149.99 $14.95
$150.00+

Free

Customs Fees (if applicable)

Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. Tommy John is unable to predict or control customs charges as they are levied by the destination country.

Returns & Exchanges

Best Pair Guarantee

If you're not satisfied for any reason with your first purchase of Tommy John underwear, undershirts and socks (each an “Undergarment”), we’ll make it right by issuing a refund or allowing you to exchange the Undergarment. Just e-mail support@tommyjohn.com or call us at 800-708-3490 with your order number or receipt and confirm whether you'd like a refund for the Undergarment or an exchange to get something more comfortable.

  • Only applies to your first worn pair of Undergarment [of each type], per customer.
  • All requests must be made within 30 days of delivery (for online orders) or purchase (for in store orders).
  • If you choose to replace the , we will ship the item to you free of charge.
  • For all other returns and exchanges, please see our standard policy below.

Our Standard Return Policy

Returns are authorized for unworn Products with all tags and labels attached.

Where a Product is authorized for return, you can return to a Tommy John store (see our Store Locator for a current list of store locations) or by mail. Please e-mail support@tommyjohn.com or call us at 800-708-3490 with your order number or receipt.

  • Returns / Exchanges must be made within 30 days of delivery (for online orders) or purchase (for in store orders).
  • Upon delivery, you accept sole responsibility for your orders
  • All items must be unworn, unwashed, with hangtags attached and in original packaging.
  • For any authorized return or exchange, we’ll cover the return shipping for packages being shipped from the lower 48 states. You'll get a prepaid label from our Support Team by email once you contact us.
  • Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
  • Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
  • We can only process returns and exchanges for items purchased directly from Tommy John. If you purchase our product from another retailer, please contact them directly for a return or exchange. 

Unauthorized Returns and Worn Garments

Refunds or exchanges will not be issued for unauthorized returns. To avoid this, please e-mail support@tommyjohn.com or call us at 800-708-3490 to confirm your return is authorized before sending anything back or attempting to return an item in-store.

If we receive a worn garment or any other return that has not been authorized, your return/exchange will not be processed nor will your used garment or unauthorized return be returned to you. 

Have Questions?

Please just reach out to our Support Team at support@tommyjohn.com or 800-708-3490. We’re always happy to help!